Dialing It In: From Data Overload to Patient Confidence
Why solving data fragmentation and improving coaching workflows is key to scaling home-based care programs.
The executive suite at ClearFlow Renal (a fictional national dialysis provider) was facing a familiar paradox. The company had invested millions to shift its business from in-center dialysis to home-based therapies—betting that patients would prefer the comfort, flexibility, and autonomy of dialyzing in their own living rooms. The growth projections looked promising on paper, and the technology investments seemed sufficient. Yet, in practice, the returns were stalling.
Rikki, the fictional VP of home therapies, was tasked with fixing the issue. She was the rising star who carried both operational know-how and a strategist’s discipline, and she quickly discovered that the heart of the problem was not the dialysis machines themselves. It was the human experience surrounding them. Patients like Jorge (a new home hemodialysis user) were drowning in data. Jorge’s machine streamed telemetry to the clinic, his lab results were tucked away in a separat…