The Resume Stops Here (Unless It Shouldn’t)
A new approach to AI decision-making helps organizations balance speed with discernment—deferring ambiguous cases to human experts.
At Link & Find (a fictional professional networking company), the Talent team was riding the momentum of a recent AI overhaul. They had just rolled out a cutting-edge resume screening tool designed to streamline early-stage recruiting. Recruiters could now process tens of thousands of job applications in minutes. Hiring managers were impressed. Leadership was thrilled with the efficiency gains. And on paper, things looked great.
But Eric (a fictional seasoned senior recruiter) noticed something strange. While the AI was saving time, it seemed to be screening out more than just unqualified applicants. It was rejecting candidates who didn’t follow traditional career paths: mid-career switchers, military veterans, and people returning to the workforce after long absences. Eric was hearing from hiring managers who couldn’t understand why their interview slates lacked diversity of background, experience, and perspective. Something wasn’t add…